TWB

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I felt compelled to share my frustrating experience as a caution to others who might want to shop remotely. I heard wonderful things about this local boutique, but when I tried to place an online order from out of state, I hit a major roadblock. The entire experience of trying to locate their digital storefront was a major letdown. My immediate feeling and conclusion were exactly this:
"Hi, Purdy Girl, I've been trying to find your website and Facebook page, but I haven’t been able to locate either. Having an online presence is really helpful in today’s digital world — it can help boost sales and reach more customers."
I was so disappointed that I couldn't access their beautiful products virtually, which is why I immediately reached out to customer service to try and figure out why they were completely invisible online.
Customer: I am so frustrated. I can’t find a functional website or any active social media links where I can view your current inventory or place an order. Is there an issue with your online presence?
CS Rep: I sincerely apologize for the difficulty and frustration you’re experiencing. Currently, we operate primarily through our physical location, and while we are developing our full e-commerce site, our online visibility is unfortunately very limited.
Customer: Limited is an understatement. In this digital world, not having a proper website means losing a ton of business! How am I supposed to see your full range if I live out of state?
CS Rep: That is a very valid point, and we are working to remedy that immediately. For now, I would be happy to facilitate a personalized virtual shopping appointment for you via video call, or I can email you high-resolution photos of specific items you are interested in.
Customer: That's better than nothing, but please know you are missing a massive opportunity. I just wanted to quickly browse dresses, not schedule a full consultation just to shop.
CS Rep: I completely understand your preference for self-service browsing. Thank you for this critical feedback; we will escalate this request immediately. We hope to have our full digital catalog available for browsing very soon.
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